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Customer Experience

Operational Community Manager - Local Market

Gothenburg, Sweden

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Operational Community Manager - Local Market

We are a global team of highly talented and dedicated individuals who share a passion to change the world. Is this you? Come join our Community Management Team.

Let us describe the challenge we offer

The Polestar Community Management team works proactively and reactively by engaging with our community in a timely-, personalized- and Polestar way. We do this by responding and interacting with information and drive positive energy to make sure that our community of fans, followers and customers is seen and appreciated, every day, along their journey with Polestar.

What you´ll do

Your main responsibilities will be to handle incoming social media communication, using our social media management tool and additional dashboards. You’ll respond to comments and customer queries, and engage with fans, customers, potential customers, industry professionals and journalists. To be able to do this successfully you will stay up-to-date with information and updates from Polestar HQ and the online world like social media, forums and blogs.

Further on you will:

  • Coordinate with Central Costumer Management (CM) team, Polestar Support, Global and Local Marketing and PR teams to ensure brand consistency.
  • Work closely with the Central CM team to align with Polestar’s communication objectives.
  • Align with supporting Community Management agency.
  • Monitor and report on feedback, online reviews and local forum activity.
  • Build and maintain relationship with local forum admins.
  • Maintain local translated response matrix.
  • Comply local monthly report to share with Central CM team.

You and your skills

To be a great fit to this role we believe that you have an open-minded attitude, you love to learn and of course you are customer focused and support oriented. You see yourself as a flexible multitasker who pays attention to detail.

We at Polestar believe in the concept “hire for attitude and learn for skills”. But to be fair to you, it is good to understand that we have certain expectations on you:

  • Well experienced within the social sphere, personal user of social media channels.
  • Excellent digital writing- and verbal communication skills in English and Swedish.
  • Understands the importance of tone-of-voice.
  • Understands the importance of social media and online communication for brands.
  • Knowledge of online marketing and marketing channels.
  • BSc degree within Communication or relevant field of Marketing/Comms.

Polestar - the guiding star.

We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.

 At Polestar, the sky is the limit.

Is this you? If you are interested in joining the Polestar family, please submit your CV and personal letter (optional) as soon as possible. We apply a continuous selection process, interviews will be held continuously and the position could be filled before the application end date. 

 

Are you ready for the journey? Which is electric by the way...

Experienced Fleet & Business Sales

We are looking for an experienced Fleet & Business Salesperson who will take the responsibility for achieving targets in B2B transactions. To fit in this role we think that you are a strong communicator, solution-oriented, targeted and team-oriented with robust operational capabilities. Is this you? We are looking forward to read your application.

Date
Category
Retail & Sales
Location
Fornebu, Norway

Experienced Fleet & Business Sales

We are looking for an experienced Fleet & Business Salesperson who will take the responsibility for achieving targets in B2B transactions. To fit in this role we think that you are a strong communicator, solution-oriented, targeted and team-oriented with robust operational capabilities. Is this you? We are looking forward to read your application.

23.12.2020
Retail & Sales
Fornebu, Norway
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