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Customer Experience

Data Analyst, Customer Experience

Gothenburg, Sweden

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Data Analyst, Customer Experience

We are now looking for a Data Analyst to join our Insight & Analytics team at Polestar. This job gives you the unique opportunity to be an important contributor to our Customer Experience I&A Team.

We use our knowledge and tools to collect, democratize and socialize deep understanding about the customer behavior throughout the organization to shape a deliberate experience. 

You will be an important contributor to our Customer Experience I&A Team together with existing Data Analysts, User Researchers, Data Scientists and CRO-specialists.

For this specific role you will work in depth with our Customer Care function and support other cross-functional product teams to make sure we establish a solid foundation for smarter decisions by harvesting data and telling the story by data visualization.

What you´ll do

  • Making sure we collect customer care related data in a structured way as a foundation for future data analysis and insights gathering as well as defining KPIs and conducting ad-hoc reporting.
  • Co-operate with our cross-functional I&A team as well as internal stake holders and local markets by creating self-service dashboards for a more scalable WoW.
  • Conduct sentiment analysis and perform analysis on large sets of data to collect customer insights for future decision making.

You will have full ownership of Customer Care and Customer Service team analysis plans, working to access raw data and transforming them into actionable insights. This includes responsibilities for tools and other external resources to establish a global scalable framework.

The role reports to Head of Global Insight & Analytics within Customer Experience.

Who you are

  • Experience or a degree in statistics, mathematics, computer science, engineering, economics or another quantitative subject area
  • Strong interpersonal skills and comfortable working with multiple stakeholders
  • Strong programming knowledge in R or similar programming languages
  • Experience with Google BigQuery, SQL and Azure
  • Comfortable working with Microsoft Power BI
  • Experience using different analysis techniques such as linear regression, forecasting and sentiment analysis

How To Apply

Is this you? If you are interested in joining the Polestar family, please submit your CV as soon as possible. We apply a continuous selection process and interviews will be held continuously, and the position could be filled before the application end date. 

Are you ready for the journey? Which is electric by the way...

Experienced Fleet & Business Sales

We are looking for an experienced Fleet & Business Salesperson who will take the responsibility for achieving targets in B2B transactions. To fit in this role we think that you are a strong communicator, solution-oriented, targeted and team-oriented with robust operational capabilities. Is this you? We are looking forward to read your application.

Date
Category
Retail & Sales
Location
Fornebu, Norway

Experienced Fleet & Business Sales

We are looking for an experienced Fleet & Business Salesperson who will take the responsibility for achieving targets in B2B transactions. To fit in this role we think that you are a strong communicator, solution-oriented, targeted and team-oriented with robust operational capabilities. Is this you? We are looking forward to read your application.

23.12.2020
Retail & Sales
Fornebu, Norway
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