Careers

Customer Experience

Head of Customer Service Denmark

Copenhagen, Denmark

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Head of Customer Service Denmark

We’re expanding, and we need people who share our vision and want to be part of something different. We are looking for our next star to join our Denmark team.

“If you are passionate about people and feel excited about being part of transforming a whole industry - then keep reading!” 

Polestar in Denmark is expanding the team. This is an opportunity to be part of the Polestar journey and be able to form and shape the customer service in Denmark. We are looking for someone who has experience within customer service in the automotive industry. You will report to Head of Polestar in Denmark.

Let us describe the challenge we offer

You will be responsible to secure Customer Service and Customer Experience deliverables in Denmark and handling the interface and coordination with Polestar Headquarter and Volvo Cars Denmark. You will deliver and secure Customer Service and Support of all Polestar products and services for Denmark when it comes to the Service business operation and related systems as well as Dealer support & Customer support.   

What you´ll do

As Head of Customer Service in Denmark you will be part of an agile team and, within the customer service area, be responsible for the establishment of Polestar as a new brand in the market. This will include both implementation of existing and new processes to secure the customer satisfaction.

  • Act as the interface between Polestar Customer Service HQ, Polestar Automotive Denmark A/S and Customer Service within the Volvo NSC in Denmark
  • Together with the Global Organization, define and implement working procedures between Polestar Customer Service and Volvo Cars Customer Service
  • In dialogue with Volvo NSC in Denmark define and work out where Polestar could get support and where Polestar needs to build up own Customer Service capabilities
  • Support in the setup of the local entity for managing the Polestar Customer Service operation and in initiating and running pilots to evaluate new program launch
  • Secure and develop the Service network and Dealer standards for Polestar in Denmark
  • Assist and develop all KPI’s and management tools of the Business Operations process, in the later stage, it is fully monitored
  • Secure, drive and support market activities to achieve Polestar Customer Service revenue, contribution margin and customer satisfaction target
  • Responsible for managing regional warranty and goodwill matters related to Polestar products, including coverage, claim analysis, audit etc.
  • Secure/develop and maintain a regional Polestar Technical Competence and Standard training covering the required competence profiles at Polestar Space & Customer Care Centers
  • Secure implementation of Dealer standards and capabilities

Who are you

You are an experienced leader within the after sales department and the automotive industry, with more than three years' working experience and service strategy experience in premium car brands. We are looking for someone who understand the customer needs in the automotive area as well as in other consumer areas.

  • Fluent in Danish and English, both verbally and written skills, other languages are meritorious
  • Education in Technical or Business University, or equivalent education
  • A proven project leader, with ability to lead and inspire various formal and informal teams
  • Strong individual with a high ability to cooperate and work in a team with the ambition to share experiences and learn from others
  • Experience in driving creative processes
  • Structured and effective with excellent communication skills
  • Strong interpersonal skills and proactive approach to problem solving
  • Passion for Cars and Customers
  • Excellent leadership and communication skills, an inspiring leader
  • High ability to cooperate and work in a team environment with the ambition to share experiences and learn from others
  • Good business acumen and analytical skills

Is this you? 

Don´t wait with your application. If you are interested in joining the Polestar family, please submit your CV and personal letter as soon as possible. We apply a continuous selection process, interviews will be held continuously and the position could be filled before the application end date. 

Are you ready for the journey? Which is electric by the way…

Experienced Fleet & Business Sales

We are looking for an experienced Fleet & Business Salesperson who will take the responsibility for achieving targets in B2B transactions. To fit in this role we think that you are a strong communicator, solution-oriented, targeted and team-oriented with robust operational capabilities. Is this you? We are looking forward to read your application.

Date
Category
Retail & Sales
Location
Fornebu, Norway

Experienced Fleet & Business Sales

We are looking for an experienced Fleet & Business Salesperson who will take the responsibility for achieving targets in B2B transactions. To fit in this role we think that you are a strong communicator, solution-oriented, targeted and team-oriented with robust operational capabilities. Is this you? We are looking forward to read your application.

23.12.2020
Retail & Sales
Fornebu, Norway
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