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Digital & IT

Business Analyst (Customer Acquisition and Services)

Mahwah, NJ, USA

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Business Analyst (Customer Acquisition and Services)

 

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to directly support the needs of our North American Digital Team.

Let us describe the challenge we offer

As a Business Analyst on the Customer Acquisition and Services (CAS) team, you will team up with the digital product team and business stakeholders in building state-of-the-art digital products to meet the needs of the North American market. You will also work as a liaison among different stakeholders in order to understand their viewpoint, to ensure close alignment among stakeholders and the vision set by the Digital Product Manager.

In addition, this role provides context around market, competitive intelligence and customer needs and pain points, to help the team define the work at hand. As such, you will play an important role in ensuring the team is aligned, especially across competence areas.

Polestar’s digital department is a key enabler of the entire business, leveraging best-of-breed technology to create critical digital products across several domains.

Digital Customer Acquisition and Services is responsible for the delivery of customer-facing digital solutions focused on attracting new customers, as well as internal tools enabling Polestar staff to meet customers in the most efficient and user-friendly manner. The digital products you will be working with in the role of CAS Business Analyst include: polestar.com with its underlying CMS, test drive, CRM, and event management.


What you’ll do

  • Work closely with Polestar teams cross-functionally to document requirements, workflow charts and system diagrams; studying system capabilities and writing specifications
  • Collaborate on joint development projects with Polestar digital teams in Europe
  • Provide technical business analysis support to Polestar North America digital team, contributing to all phases of product and project lifecycles.
  • Responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the digital team.
  • Support your team with executing the digital strategy, providing fact-based analysis of the business/digital environment for the specific digital product, service, or platform, utilizing information gathered from a variety of resources and channels.
  • Identify process gaps and improve systems by studying current practices and designing modifications.
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends.
  • Partner with the Digital Product Manager and software engineers in feature creation and acceptance criteria, communicate trade-offs effectively with various competence groups (Service Designers, UX/UI Designers, Engineers, etc.)


Who you are

  • 3+ years of demonstrated experience working in digital or IT related projects.
  • Bachelor’s Degree in business, information systems, computer science or related degree.
  • Experience documenting business and software requirements with multiple methodologies and tools; understanding of best practice in UI/UX design.
  • Solid knowledge of SDLC (Waterfall and Agile) development methodologies.
  • Experience in various software platforms including SaaS, Custom software development and out of the box software products. Previous experience working with web development and CRM is advantageous.
  • Software development and/or UX/UI experience is a plus.
  • Must possess technical knowledge around product architecture, application integration and API connectivity.
  • Experience working closely with software engineers
  • Proven ability to set expectations, manage deadlines and hold individuals and teams accountable for meeting critical milestones.
  • Strong communication and leadership skills.
  • Passion to challenge the status quo, find new solutions and drive out of the box ideas – loves and embraces change.
  • Experience working with international teams is plus


Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

 

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

Solution Architect to Customer Interactions

Date
Category
Digital & IT
Location
Polestar Digital, Gothenburg

Solution Architect to Customer Interactions

Digital & IT
Polestar Digital, Gothenburg
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