Retail & Sales Operations

Retail Brand Manager

Los Angeles, CA, USA

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Retail Brand Manager

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to ensure the delivery of a best-in-class customer experience and operational excellence at our retail locations.

Let us describe the challenge we offer

The Retail Brand Manager will oversee the compliance of the facility standards of our Spaces (retail locations) concepts. You will assist in delivering an integrated and consistent luxury experience throughout the customer journey.

This role will be based in either the Los Angeles or San Francisco area, with moderate travel required throughout the North American market

What you’ll do

  • Collaborate with our Polestar Spaces to execute a best-in-class retail experience
  • Ensure our Polestar Spaces are meeting Facility Brand standards, and are consistently fostering a premium environment and experience for the customer
  • Coordinate the launch of all new retail experience initiatives and maintain any changes to processes
  • Perform regular reviews of Space facility standards to generate follow up action plans where appropriate
  • Serve as Voice of Customer between the local markets and Polestar’s HQ for conceptual updates within our Spaces as well as tools and program updates

Who you are

  • 3-5 years of experience in a luxury retail environment
  • Proven operational experience working in a luxury client-oriented retail environment
  • An eye for detail
  • You are a hands-on yet visionary leader, experienced operationally and comfortable in landscapes from C- level discussions to retailers and customers alike
  • Seasoned in delivering cross functional projects with multiple stakeholders and competing deadlines
  • Excellent communication skills both orally and written
  • You thrive in a fast paced, autonomous work environment
  • Strong command and demonstration of all Microsoft Office products coupled with working knowledge of graphical tools.

Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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