Customer Experience and Service

Customer Experience Advisor

Saddle Brook, NJ, USA

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Customer Experience Advisor

At Polestar, we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience.

About Polestar

Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence. 

Is this you? If you are interested in joining the Polestar family, don't wait to submit your application. We apply a continuous selection process, and the job post will be open until the position is filled.


Let us describe the challenge we offer

The Customer Experience Advisor will be an important piece to the puzzle at Polestar and take ownership of the customer journey and resolution of customer inquiries. This person will be responsible for providing our customers with support through various channels including phone, email and chat.

We are hiring enthusiastic individuals for a number of shifts based in our Mahwah New Jersey office which operates 24/7/365. Schedule flexibility and ability to work overnight and/or weekends is required.  

What you’ll do

  • Manage inbound communications for product, service, and support requests
  • Receive and respond to customer communications, cases, or chats through to resolution
  • Work with Polestar Spaces & Service Points to ensure seamless communication for all involved parties
  • Follow up with current customer product, service, and support inquiries
  • Build and maintain professional relationships with our customers throughout their experience
  • Resolve and handle incoming customer advocacy cases through to resolution escalating to the appropriate team member where necessary
  • Deliver a white glove customer experience through all available methods of communication

Who you are

  • High school education (or equivalent)
  • Previous experience in call center environment is highly desirable
  • Fluency in English required, Bilingual is a plus!
  • You have a passion for customer experience and being the ambassador of a brand
  • Tech savvy with knowledge of PC and telephony systems
  • You have excellent verbal and written communication skills 
  • You are an agile learner and comfortable with technology, learning new tools, and able to work with a variety of content areas/teams. 
  • Proven project management skills, stakeholder management, time management, and prioritization when managing multiple projects. 
  • Tech savvy with knowledge of PC and telephony systems 
  • You have attention to the details, and thrive in an ever-evolving work atmosphere 

Solution Architect to Customer Interactions

Digital & IT
Polestar Digital, Gothenburg

Solution Architect to Customer Interactions

Digital & IT
Polestar Digital, Gothenburg
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