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Customer Experience and Service

Strategy & Concept Development - Global Car Service & Repair Experience

Gothenburg, Sweden

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Strategy & Concept Development - Global Car Service & Repair Experience

We’re expanding, and we need people who share our vision and want to be part of something different. 

Polestars Global Car Service & Repair Experience department is now looking for an experienced customer-oriented professional, a hybrid of a project leader and business developer with a future-thinking mindset, to drive Strategy & Concept Development.

 

Let us describe the challenge we offer

The Strategic & Concept Development team works to ensure Polestars unique and engaging service and repair experience. In this role, you will be a part of a strong team with the purpose of creating and delivering new concepts and transformation projects related to customer experience across the entire service and repair journey, all with a strategic mindset with a pragmatic approach.

In this role, you’ll report to our Strategy & Concept Development Manager within the Global Car Service & Repair Experience function. This position is based at our HQ in Gothenburg, Sweden. We understand that work-life balance isn’t easy, and of course, welcome our employees to work flexible hours and from home a couple of days per week if needed. We believe in empowerment.

 

What you´ll do

Your main scope will be to develop and define new concepts for service & repair processes and products in a Direct-to-Consumer business model. 

As a Strategy & Concept Development Lead you will be an initiator and project leader with focus on concept development, and continuous improvement. This include working both strategically and hands on to identify, assess, and execute new service & repair opportunities securing Polestar’s wanted position. By analyzing customer data and insights, you will be accountable for building innovative customer journeys that underpin exceptional customer experience across the entire service and repair journey.

 

Who you are

The right match for this position have a great passion for customer experience development and wants to change and improve Polestars unique and engaging Service & Repair experience. We are looking for a strategic project leader with an aftermarket experience and a business mindset. A hands-on professional not afraid to try new approaches and out-of-the-box methods. We believe 

To be successful in this role, we believe you have:

  • Experience working with a B2C business model, preferably in the aftermarket
  • A post-secondary degree in relevant field such as Business, International economy, or similar
  • Work life experience and skills within Strategy and business development, Project management and/or Customer Experience

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

Strategy & Business Development

We are looking for a strategic thinking, hands-on Business Developer. In this position, you will be a part of the team driving Polestars’ strategy & business development towards our goals and vision.

Date
Category
Strategy & Business Development
Location
Gothenburg, Sweden

Strategy & Business Development

We are looking for a strategic thinking, hands-on Business Developer. In this position, you will be a part of the team driving Polestars’ strategy & business development towards our goals and vision.

Strategy & Business Development
Gothenburg, Sweden
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