Retail & Sales Operations

Polestar Specialist - Melbourne

Melbourne, Australia

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Polestar Specialist - Melbourne

We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts. We innovate constantly and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.


Let us describe the challenge we offer

Polestar has a new take on automotive retail, unlike conventional car dealerships or showrooms, Polestar Spaces are carefully designed, unique retail environments. Our Spaces are centrally located, staffed with product specialists, and echoing the design language of everything Polestar.

As a Polestar Specialist, you will be responsible to consistently deliver an educational, immersive and exciting experience to all of our current and future customers. The Space team is Polestar's front line and is the brand advocate and supports their mission by creating memorable experiences for our visitors. This position is located in Melbourne, Australia. 


What you´ll do

As a Polestar Specialist, you will make sure that visitors get inspiration and support to learn about Polestar from the moment they walk into the Space. Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience.

For example, you will:

  • Build and maintain long-term business relationships with customers by providing a tailored experience based upon guests’ specific interests and agenda
  • Schedule test drives and follow up on customers by walking them through the purchasing process
  • Act as a role model of Polestar’s culture and behaviours
  • Inspire customers to create the excitement around Polestar offers, including vehicle, financing solutions, service etc.
  • Vehicle preparation according to Polestar standards. Host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level


Who you are

    As a person, you are curious, creative and enthusiastic. You have a customer-centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen – never settling for just the status quo. To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability.

    Further on, we expect you to have:

    • Minimum of 6 months experience in a client-oriented retail environment, experience within the automotive industry is meritorious
    • Fluency in English
    • The ability to quickly demonstrate a mastery of all Polestar products and services
    • Additional experience working in retail environments with strong branded experiences, drama, public-speaking, teaching, retail sales, event-planning or customer care will also be positively considered

    This role will require a valid driving license, an acceptable safe driving record, and the ability to work in shifts, for example during evenings and weekends.


    People at Polestar

    We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

    We are an electric performance brand, determined to improve the society we live in.


    Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

    Are you ready for the journey? Which is electric by the way...



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