Retail & Sales Operations

Planning, Ordering & Delivery Manager

Vienna, Austria

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Planning, Ordering & Delivery Manager

Polestar in Austria is expanding the team. This is an opportunity to be part of the Polestar journey, to contribute to a consistent digital customer journey. Every Polestar model can be ordered exclusively online. Your future responsibilities will include coordinating the sales planning process, managing customer orders and changes, and selling vehicles effectively and efficiently.


Let us describe the challenge we offer

We are a young automotive startup with the advantage to start from scratch. At Polestar you will get the opportunity to create something with a strong personal note. The hierarchy at Polestar is flat with high dynamic and young teams. We will help you to grow by developing your competencies based on your needs. At Polestar, we progress every day and need people that also want to create something outstanding.

This position is located at our office in Vienna, Austria. We understand that work-life balance isn’t easy, and of course, welcome our employees to work flexible hours and from home a couple of days per week if needed. We believe in empowerment.


What you will do

The key responsibilities of this role sit within the Sales Department. You will be responsible for Planning-, Ordering- and Delivery Process (POD) for Polestar Austria. You will control and monitor the logistics processes between our Austrian logistics partner and the Polestar handover partners. In this role you will work closely with the Head of Sales on planning, forecasting, reporting and activities related to the sales mix and its volume.

Other tasks you will be accountable for:

  • Managing Sales & Fleet Admin personnel
  • Planning and monitoring of vehicle logistics flows, deliveries and handover processes
  • Troubleshooting in logistics, distribution and delivery processes and derivation of possibilities for enhancement
  • Provision of frequent reportings and analytics regarding order, distribution and delivery statuses for market management and relevant HQ stakeholders
  • Provision of order information to customer service upon request
  • Evaluation of relevant metrics and analysis to ensure continuous improvement
  • Management and allocation of vehicles within logistics and distribution system
  • Escalation of critical cases to operations management


Who are you?

We are looking for someone who understands the importance of logistics & planning in the automotive area. You have strong ability to effectively communicate at different levels and excellent time management skills in a fast-paced environment. Proven skills to work well organized, structured and detail-oriented are of high importance for this role as well as good analytical and problem-solving skills. You can work efficiently both independently and as a team player in a cooperative way.

You also have the following:

  • Degree in business administration, logistics or a related field
  • Practical experience in a similar position is a plus
  • Mindset for continuous improvement
  • High customer service orientation
  • Fluency in German and English, both verbally and written skills, other languages are meritorious


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

The collectively agreed minimum salary for this position is €55,000 gross p.a., with willingness to overpay depending on your experience, competencies, and qualifications.

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