Customer Experience and Service

Leads Concierge

Italy, Milan

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Leads Concierge

At Polestar, we don't just drive innovation in our cars – our entire business model is different from our competitors. We're looking for a creative, innovative, and hands-on professional to provide a first class, personal shopping experience for our future customers across the shopping journey.

About Polestar

Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.    

Let us describe the challenge we offer

Are you always looking for what is best for the customer during the car buying experience? Are you dynamic and enthusiastic with a passion delivering a high-quality customer experience? The Leads Concierge will work within the Polestar Customer Care team to deliver a premium experience to Polestar customers through their shopping journey.

What you’ll do

  • Follow up with outbound calls on test drives, internet leads, and leads generated at Polestar spaces
  • Be the primary point of contact for our customers, supporting them through the order process
  • Build relationships to deliver a premium experience, ensuring the shopping journey is personalized and well-informed
  • Initiate outbound calls to meet the needs of special projects as assigned
  • Work with our customers to assist in scheduling test drives
  • Support customers through the ordering process of their new Polestar
  • Efficiently handle call volumes knowledgeably while maintaining an excellent experience
  • You will be the liaison between the digital retailing shopper and our Space employees


Who you are

  • Previous experience working with Customer Support or Sales
  • You possess a customer centric-mindset
  • Strong understanding of the needs of a premium customer
  • Energetic and have a results orientated/passion for customer experience
  • You have excellent verbal and written communication skills 
  • Fluency in Italian is required, English is a plus
  • You are an agile learner and comfortable with technology, learning new tools, and able to work with a variety of content areas/teams. 
  • Tech savvy with knowledge of PC and telephony systems 
  • You have attention to the details, and thrive in an ever-evolving work atmosphere

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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