Retail & Sales

Fleet Sales Order Specialist


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Fleet Sales Order Specialist

Let us describe the challenge we offer

Polestar is expanding rapidly in Belgium and at the moment we have an exciting opportunity for a new position as Fleet Sales Order Specialist to complete our Operations & Business Development Team. Your key responsibility will be to process incoming orders from new and existing fleet or B2B customers. You will be in close contact with the Sales Admin Team internally in order to ensure orders are processed efficiently and effectively. You will also be in close contact with the leasing companies and our externally located order processing team in the UK to ensure timely and correct order processing.

This is an opportunity to be part of the exciting Polestar journey and be able to form and shape our business success whilst transforming the whole industry. The role will be based in Luxembourg and reports to the Head of Operations & Business Development of Polestar in Belgium & Luxembourg.


What you´ll do

Your key responsibilities will be to:

  • Lead daily processing (i.e., review, validation and approval) of new incoming fleet orders
  • Coordination and follow-up of orders with the leasing companies, B2B customers and order processing team
  • Establish and analyse internal reports (e.g., First Time Right reporting)
  • Organize internal coordination and alignment meetings
  • Assess and improve ordering processes for fleet and business orders
  • Work closely with Polestar Belgium & HQ colleagues and departments to ensure Fleet & Business requirements are considered in system and process improvement planning
  • Onboarding and continuous training of leasing companies
  • Be the point of contact for Leasing Companies and Polestar Handover Centres for enquiries regarding the status of orders
  • Work closely with the Planning, Ordering and Delivery Specialist and ensure continuous support of the sales team in terms of order processing


Who you are

To be successful in this role we expect following elements:

  • A university degree or equivalent through experience
  • Experience in Sales operations is a plus
  • Strong administrative skills
  • Analytical mindset
  • Work independently and proactively, always thinking a few steps ahead
  • Switch between different stakeholders and keep an overview
  • Stress resistant and the ability to thrive in a start-up environment
  • Consistent priority setting
  • Experience in automotive business and fleet management is a plus
  • Excellent level of spoken and written Dutch and/or French
  • Professional level of spoken and written English
  • Good communication skills
  • Belgium-based
  • Strong Knowledge of CRM (SalesForce) is a plus
  • Strong knowledge of Excel & PowerPoint
  • Working knowledge of the leasing sector and fleet industry in Belgium, with special focus on the ordering process is also a plus:
    • Understanding Renta solutions (ORD)
    • Knowledge of process flows between customer, leasing companies and fleet management companies
  • Excellent level of spoken and written Dutch & French

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale up phase you thrive by working in a fast-paced environment.

As a person you have an analytical and goal-oriented mindset, and outstanding communication skills to motivate, educate and guide all parties (internal and external) through the order processing flow. You are also a flexible and agile individual who thrives working in fast-paced and dynamic environment and who has a can-do attitude. You are very sociable and solution oriented, who thrives on clear communication and motivating external parties to achieve the win-win. Last but not least, you have passion for people.


      People at Polestar

      We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

      We are an electric performance brand, determined to improve the society we live in.


      Is this you?

      If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

      Are you ready for the journey? Which is electric by the way...

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