Retail & Sales

Sales Operations Manager, Polestar Europe

Gothenburg, Sweden

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Sales Operations Manager, Polestar Europe


“If you are passionate about customer experience and feel excited about transforming a whole industry - then keep reading!”

Let us describe the challenge we offer

This is an opportunity to be part of an exciting journey to continue the launch and growth of the Polestar brand and to be part of the team leading Polestar in Europe. We are looking for someone who thrives in a fast-paced, exciting, and dynamic start-up organisation. Europe is the largest region within Polestar in terms of volume and is expanding rapidly in both market coverage and sales.

This is a key role in the business, and you will be responsible for leading and coordinating our Order to Delivery Strategy. You will be driving supply chain efficiency minimizing time and cost whilst optimizing our customer experience. As a direct B to C business our internal vehicles needs are crucial to our success, you will manage and lead this strategy across the region. You will define and lead the execution in our customer fulfillment for vehicles, accessories and all future revenue streams. You will also drive the integration with our Customer Care and Aftersales teams including our Polestar CRC functions.

This role will report directly into the Commercial Operations Director for the European Region. You will be part of a small regional team but expected to work closely with all markets within the European Region. The role is European based, home country has some flexibility, regular travel within Europe will be expected.


What you´ll do

The key responsibility of the role is to develop our logistics and delivery capability in support of sales within the European region. You will work closely with both the European regional team and our Global colleagues to optimize our order to delivery process working with the Polestar Sales Units (PSU) in each of our markets.

You will for example:

  • Support the region in optimization of our order to delivery process including the effective launch of our consolidated European pipeline capability.
  • Identify and execute supply/value chain efficiencies and/or customer experience enhancements.
  • Establish multiple revenue streams including in service software delivery, accessories, 3rd party relationships, and After Sales.
  • Lead commercial input and support for our Service Support relationship with Volvo retailers.
  • Lead systemization on our internal fleet process including robust standards, delivery of our internal vehicle platform and execution at central and market level.
  • Lead the Commercial support to our Aftersales and Customer Care programmes.
  • Identify and share best practice from within and across our European markets.
  • Significant travel will be expected, as you will be working closely with each of the in-market PSU teams.

Who you are

You are driven, proactive, and see the value in collaboration and innovation. You’re excited to get in on the ground floor, helping to create and develop a company that will act as an inspiration for the rest of the industry.

You’re willing to challenge convention and investigate unorthodox solutions in order to deliver a seamless brand experience, both digitally and physically. Operationally and strategically, you are a strong and consistent performer, with exceptional leadership skills.

You should be a strong leader and capable of shaping and uniting people. You need to have proven ability to not only deliver objective results but also in defining a culture that inspires engagement and passion whilst creating desire for collective success.


Polestar - the guiding star.

We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining.

In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.

At Polestar, the sky is the limit.  


Is this you? 

If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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