Careers

Customer Experience and Service

Customer Care Team Leader - Sweden

Gothenburg, Sweden

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Customer Care Team Leader - Sweden

Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically translated into delivering great customer service and developing your team. Sounds like you? Apply today, last application date is December 8th.

 

Let us describe the challenge we offer

The people at Polestar believe in our sustainable mission to the planet, but we also care about building sustainable relationships with our customers. The Global Customer Care team is in an exciting phase of developing a new inhouse function – our very own Customer Care Center! This function will work both directly with customers, as well as with third parties representing Polestar, to ensure that customers can get the help and information they need through the channel that best suits them.

The role as a service minded Team Leader will be working in this new inhouse function from the very beginning. This opportunity offers a team leading role to an ambitious team consisting of Customer Care Representatives.

We love spending time together and learning from each other – we therefore invite you to work from our new office located in Gothenburg (Hisingen), Sweden. We embrace our office days; however, we understand the importance of changing working environments – we are flexible for working remotely a few days per week. The opening hours of our Customer Care Center will be Monday to Thursday 08.00-20.00, Friday 08.00-17.00, Saturday 10.00-15.00, the working hours will be shift based over these times. Together with your approximately twenty colleagues, you will inaugurate this new office and set the bar for success within the service delivery towards our customers.

 

What you’ll do

In this new role, you will lead, manage and develop your team of approximately 7-10 colleagues to deliver brilliant performance and a first-class personal experience for our current and future customers across the buying and ownership journey. As a team leader, you will be responsible for your team’s productivity and performance targets making sure that the service levels are achieved.

On a daily basis, you will develop, coach and support the Customer Service Representatives, and also to allocate, plan, and map tasks. You will support a culture of openness, transparency, high motivation in the business.

Additionally, you will:

  • Have close collaboration with support functions in HQ/Markets
  • Have management related tasks such as daily briefings, team meetings, quality monitoring and conduct performance reviews

During the first weeks of your employment, you will have an induction period where you will learn about your role, your team and the Polestar way. After completed this, you will be a part of a training and development programme, which is an on-going opportunity to learn and grow in skills – we believe in a culture of coaching and development for all people joining.

 

Who you are

To be a great fit for this role, we are looking for you with exceptional customer service and leadership skills. You are immaculate in listening and have an enthusiastic and flexible approach with the ability to coach a team. Your passion for EV and our planet surges through your communication into an energetic and inspirational attitude.

Further on, we are searching for you who have:

  • Completed studies on a GCSE/high school-level or higher
  • Minimum two years' experience in a Leadership or Coaching role within Customer Service or Sales
  • Experience of Contact Centre Systems (MI, CRM, WFM, Quality Assurance or Complaints Management)
  • Excellent oral and written communication in English and Swedish
  • It is desirable that you have knowledge and/or work experience from the tech/automotive industry

In addition to this, you are resilient, motivated with attention to detail and the promise to deliver qualitative results that comply with regulations. For you, negotiation and planning of organization comes naturally, and you look forward to working in rotational shifts during all days of the week. 

 

Apply today

Is this you? If you are interested in joining the Polestar family as Customer Care, please submit your CV (no need for cover letter) before the end of December 8th 2021. We expect to conduct interviews during weeks 48-50 and the position is expected to start on the 31st of January 2022.

Are you ready for the journey? Which is electric by the way...

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