Customer Experience and Service

Fixed Operations Business Specialist

Mahwah, NJ, USA

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Fixed Operations Business Specialist

We are Polestar, the electric performance brand. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts; we innovate constantly, and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.

Within Customer Service, you will be responsible for developing new initiatives to meet Polestar consumer and retailer needs, optimizing profitability, managing retailer performance and their parts and service business, as well as driving market needs throughout Polestar’s global headquarters.


Let us describe the challenge we offer

  • Monitor and control all parts supply & logistics duties including forecasting, expedited ordering, backorder mitigation, and pricing for parts, accessories, and tires
  • Coordinate with the parts support and retailer support teams to be sure the Service Points’ needs are answered promptly
  • Control parts and service communications to Polestar Authorized Service Points
  • Implement and manage a seamless digital service journey for a digital first company
  • Monitor and control service capacity for existing and forthcoming Polestar Authorized Service Points
  • Work on a cross-functional project, creating collision center requirements, and building a program to include Polestar certified collision facilities who fulfill these capabilities


Who you are

  • You understand the needs of a premium customer within a retail environment
  • You understand the key customer satisfaction and sales drivers in a premium retail industry
  • Ability to think strategically and work tactically, with strong project skills
  • Drive and determination to work in an evolving, ever changing environment
  • This role requires 10-15% overnight travel throughout North America
  • You have great communication skills, fluent in English both written and oral
  • You are Customer oriented
  • Detail oriented
  • Self-motivated
  • Able to remain flexible and positive


Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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