“If you are passionate about people and feel excited about being part of transforming a whole industry - then keep reading!”
Polestar in Portugal is expanding the team. This is an opportunity to be part of the Polestar journey and be able to form and shape the customer service in Portugal. We are looking for someone who has experience within customer service in the automotive industry.
Let us describe the challenge we offer
Responsible to secure Customer Service and Customer Experience deliverables in Portugal, handling the interface and coordination with Polestar Headquarter and Volvo Cars Portugal. Deliver and secure Customer Service and Support of all Polestar products and services for Portugal when it comes to the Service business operation and related systems as well as Dealer support & Customer support.
What you´ll do
As Customer Service Manager in Portugal, you will be part of an agile team and, within the customer service area, be responsible for the establishment of Polestar as a new brand in the market. This will include both implementation of existing and new processes to secure the customer satisfaction.
Who you are
You are an experienced leader within the aftersales department and the automotive industry, with more than three years' working experience and service strategy experience in premium car brands. We are looking for someone who understand the customer needs in the automotive area as well as in other consumer areas.
Polestar - the guiding star.
We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.
Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey? Which is electric by the way...