Quality & Logistics

Global Delivery Process Owner

Gothenburg, Sweden

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Global Delivery Process Owner

At Polestar, we have a sustainable mission to improve the society we live in. Our Quality & Logistics department ensures the quality in Polestar products throughout their life cycle, as well as all logistics regarding making sure our products reach our customers in the most efficient way. 


Let us describe the challenge we offer

The people at Polestar believe that innovation is a team effort – just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence!

Our Quality & Logistics department work to ensure the quality in Polestar products throughout the life cycle of our product and services. This strategic role is part of the Order-to-Delivery team with a focus on enhancing and optimizing Polestar’s delivery and hand over operations in all markets and regions where we operate. The role is based at our HQ in Gothenburg, Sweden.


What you’ll do

In this role, you will act as a key stakeholder to ensure that processes, systems and supplier pre-conditions are engineered to support best possible output and customer experience. With a close collaboration with Order-to-Delivery, Hand Over Operations teams and Hand Over Partners, you will together ensure the best performance. Since this is a strategic role, an emphasis will be placed on structural improvements and partner performance. Also, you will develop and follow up Polestar’s delivery and hand over processes to support Polestar’s Direct-to-Consumer business model globally by acting as a business owner and drive developments with related stakeholders, both externally and internally.

Additionally, you will:

  • Take lead on development of strategy and implementation follow-up in areas of delivery and dealer partner operation and related business infrastructure
  • Secure alignment and join development in areas together with Polestar’s Hand Over operation team and CX Community
  • Identify strategic partnerships and business solutions
  • Secure standards and address improvement needs in partner service level agreements
  • Management of reporting and related KPI’s

Who you are

To be a great fit for this role, we are looking for you with a ‘can-do’ attitude with top notch organizational skills consisting of attention to details and the ability to multi-task. You have a strong analytical mindset and an excellent problem-solving competence. In your broad experience of communicating with different stakeholders, you have gained strong multi-disciplinary skills in business and financial analytics, modeling, strategic planning, marketing and research, public speaking, and negotiation. Additionally, you are comfortable to travel if required, and you have a thorough understanding of project management techniques and methods.

Further on, we are searching for you who have:

  • A BSc/BA diploma in management or in a relevant field
  • Proven track record of Business Development, Project Management or other managerial positions
  • Experience in Business Operations, Outbound Vehicle Logistics and Supply Chain or Value Chain Management areas
  • Excellent knowledge of MS 0365 Suite and performance evaluation and change management principles
  • High proficiency in building cases based on large data sets

Also, it is meritorious if you have a MSc/MA and/or have additional language skills.

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar is in a scale up phase you thrive by working in a fast-paced environment.


People at Polestar

Passionate about sustainability, every single one of us play a key role in driving change. Our uncompromising commitment to become climate-neutral by 2040 is just as important as us being inclusive, diverse, and courageous. Together, we are igniting to create a transparent and collaborative community, to shape the future of mobility.

We are an electric performance brand, determined to improve the society we live in.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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