Careers

Retail & Sales

Space Manager, Melbourne

Melbourne, Australia

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Space Manager, Melbourne

We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts. We innovate constantly and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.
 

Let us describe the challenge we offer

 

The Polestar Space Manager will lead the Space team to consistently deliver an educational, immersive, and exciting experience to all their current and future customers. The Space team constitute Polestar’s front line and are their brand advocates, supporting their mission by creating memorable experiences for their visitors.

As Space Manager, you will make sure that visitors get inspiration and support to learn about Polestar from the moment they walk into the Space. Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience. You will also:

  • Welcome customers to the Polestar universe by making their journey to ownership a delightful experience
  • Coordinate, manage and provide direction to the Space team
  • Ensure that the team are providing tailored experiences based on our customers’ specific agenda or requirements
  • Help Polestar to maintain a healthy sales pipeline by leading the team to collect customer information
  • Schedule and conduct test drives and follow up on customers by walking them through the purchasing process
  • Act as a role model of Polestar’s culture and behaviors
  • Inspire and coach the team to create the energy and excitement around Polestar offers, including vehicle, financing solutions, service etc.
  • Manage hand-over centre operations / administration
  • Contribute ideas toward improving the Polestar delivery experience, as well as back-end processes and procedures
  • Customer management, set expectations by ensuring customer journey aligns with vehicle journey
  • Regularly update the system to ensure accurate and timely delivery information is available to customers, order managers, management, and Polestar HQ

 

 

Who you are

As a person, you are curious, creative, and enthusiastic. You have a customer-centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen – never settling for just the status quo.

As a leader, you are supportive of your team and are happy to provide a high level of support for team members to drive change and development. You provide guidance and communicate clearly to maintain a trusting environment and bring out the best in the team. You will:

  • Provide hands-on guiding, coaching and empathetic interactions with team
  • Have an entrepreneurial mindset to self-start and motivate Specialist team
  • Establish clear directions, set objectives, and distributes workload appropriately
  • Manage all kinds and classes of people equitably
  • Maintain a healthy sales pipeline by leading the team to achieve their goals

Required Experience / Qualifications:

To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability. Experience in the automotive industry is not mandatory but is a plus for this role. You must have:

  • Minimum 2+ years of experience in a client-oriented retail environment
  • Minimum 2+ years of experience in leadership and people management
  • Additional experience working in retail environments with strong branded experiences, retail sales, event-planning or customer care will also be positively considered
  • Fluent in English
  • Ability to quickly demonstrate a mastery of all Polestar products and services

This role will require a valid driving license, an acceptable safe driving record, and the ability to work evenings and weekends.

     

    Polestar - the guiding star

    Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.


    Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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