"If you are passionate about people and feel excited about being part of transforming an entire industry, keep reading!"
Polestar is the independent electric performance car brand founded by Volvo Cars and Geely Holding. Operating as a start-up, but with the benefits of experience and expertise provided by its established founding companies, Polestar is a dynamic, exciting and rapidly expanding brand. Polestar’s first two products – the electric performance hybrid Polestar 1 and the electric performance fastback Polestar 2 – have been recognised both by the world’s press and customers to be outstanding vehicles. They are currently marketed in ten global markets across China, Europe and North America.
Let us describe the challenge we offer
Polestar in Spain is expanding the team. This is an opportunity to be part of the Polestar journey and be able to form and shape the customer service in Spain. We are looking for someone who has experience within customer service in the automotive industry. You will report to Head of Market Polestar Spain and in work alliance with the Customer Experience team at Polestar HQ. The role is based in Madrid, Spain.
You will be responsible to secure Customer Service and Customer Experience deliverables in Spain and handling the interface and coordination with Polestar Headquarter and Volvo Cars Spain. You will deliver and secure Customer Service and Support of all Polestar products and services for Spain when it comes to the Service business operation and related systems as well as Dealer support & Customer support.
What you´ll do
As a Head of Customer Service in Spain you will be part of an agile team and, within the customer service area, be responsible for the establishment of Polestar as a new brand in the market. This will include both implementation of existing and new processes to secure the customer satisfaction.
Who are you
You are an experienced leader within the after sales department and the automotive industry, with more than three years' working experience and service strategy experience in premium car brands. We are looking for someone who understand the customer needs in the automotive area as well as in other consumer areas:
Is this you?
Don´t wait with your application. If you are interested in joining the Polestar family, please submit your CV and personal letter as soon as possible. We apply a continuous selection process; interviews will be held continuously, and the position could be filled before the application end date.
Are you ready for the journey? Which is electric by the way…