Digital & IT

Service Owner - Digital Collaboration

Gothenburg, Sweden

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Service Owner - Digital Collaboration

We are currently looking for a Service Owner or what we call Technical Lead to join our team

If you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning, and we have set a goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference. 

About the role 

As the Technical Lead, you will be responsible for the execution of the short-term deliverables and long-term roadmap for the Digital Collaboration service. The service operates the Microsoft 365 and Slack Enterprise platforms, and you will continually work with multiple entities within the business, the global Digital organization, and other stakeholders. You will also translate business objectives set by the Digital Lead and the Digital Product Manager into technical deliverables and features, as such, the Technical Lead is an executor and the visionary force behind the technical solutions, working closely with Solution Architects, Technical Specialists, and other resources that are involved in the delivery of the services.

The Digital Collaboration Team 

The Digital Collaboration team will consist of technical specialists and you as the Technical Lead will be able to influence both the requirement process and how the team should operate in the future.

What you will do 

  • Be responsible for daily execution and planning within the Digital Collaboration team, including; coordinating and delegating the team's responsibilities (requirements, architecture, deliveries, quality, etc.) and working proactively with removing obstacles to team deliverables
  • Be Responsible for highlighting resource needs to the Digital Lead (e.g., recruitment needs, initiatives, licenses, etc.)
  • Setting the Digital Collaboration’s technical direction with the business vision and objectives in collaboration with the Solution Architect and aligning this with the Digital Lead
  • Mentoring and coaching for the Digital team members, partially by being hands-on and engage in the development of the digital collaboration service
  • Thought partner for the Digital Lead in feature creation and acceptance criteria, and communicate trade-offs effectively with various competence groups
  • Supporting the team in problem-solving, balancing priorities, and clarifying trade-offs
  • Establish/organize your team's development process, including elements such as releases, product demos, end-user training, and workshops

Who you are (experience) 

  • Project management experience desired 
  • ITIL Foundation experience with ITIL based Service Delivery 
  • Experience managing teams of IT resources 
  • Experience with setting up and managing global Digital managed services 
  • Experience defining Digital strategy/roadmaps 
  • Experience improving operational processes and reducing TCO 
  • Have proven knowledge of standard concepts, practices, and procedures within the relevant area of business
  • 5+ years of architectural experience within: 
  • Microsoft / Office 365 services 
  • Microsoft Security services 
  • Microsoft Azure AD 
  • Experience managing the Slack enterprise platform
  • Experience from Product Owner/Service Owner roles are considered a merit

Personal Qualities (skills) 

  • Must be able to communicate effectively with people from all cultures and levels of an organization  
  • Understand that user experience is the key to success 
  • Excellent written and oral communications skills 
  • Must be able to think logically and independently, and solve complex problems in the assigned area of responsibility 
  • Are a person with a problem solving and service-minded attitude 
  • Have a strategic mindset with the “big picture” view 
  • Are a good communicator in English and carry natural credibility and authority 


Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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