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Digital & IT

Global Digital Product Manager – Vehicle Services, Quality and Warranty

Gothenburg, Sweden

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Global Digital Product Manager – Vehicle Services, Quality and Warranty

We are currently looking for a Digital Product Manager to join our Digital Product Creation and Industrial team.  

If you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference.

About the role

As the Global Digital Product Manager for Vehicle Services, Quality and Warranty at Polestar you will be responsible for the department enabling digital solutions for supporting the Customer Services area through the Product Lifecycle. This role manages multiple teams within development, operations, testing and support, covering everything from vehicle certification, vehicle service and diagnostics to campaign management and warranty. This role is expected to work closely with senior management to define the organizational strategy and execute on portfolio initiatives.

What you’ll do

·       Lead and manage multiple teams within the digital Vehicle Services, Quality and Warranty area, as part of the Digital Product Creation and Industrial Domain.

·       Define the strategic global digital plans and technology roadmaps for the specific area, and secure alignment with the overall global strategic business plan.

·       Build, grow and retain the right talent for the digital delivery teams

·       Work with global stakeholders both within business (internally and externally), and digital, and build trust-based relationships

·       Sponsor and deliver digital capabilities in alignment with visions and requirements.

·       Work with senior management and other peers for strategy development and execution planning across functions and within the team

·       Manage vendor and supplier relationships to provide the right tools and maximize their value

·       Create & monitor budget activities, make responsible decisions and adjust operations as appropriate to the environment and adapt cost-effective planning

·       Set goals, provide feedback, appraise performance, and help your team develop their careers

·       Be accountable for all digital solutions being secure and meet all global regulatory-, privacy- and other standards

Who you are

·       You are an experienced leader who is motivated by challenges, enjoys building teams and cooperating with others to reach common goals.

·       You have a clear understanding of the business challenges and targets within the Product Creation and Industrial domain and a clear focus on business needs and sense of urgency, with transparency and customer satisfaction being part of your guiding star.

·       Succeeding in this role requires not only that you the ability to set-up and manage a large organization, to motivate others and have excellent communication skills, you also have a strong background in agile development methodologies. You are curious to learn new things and strive for continuous improvement.

·       We believe you have a deep understanding of the Product Creation and Industrial domain, and having worked in at least one of the areas, you understand the processes and needs connected to quality, vehicle service and warranty.

·       You have a passion for driving digital transformation in an Industrial landscape and its’ surroundings, where Polestar is most likely one of the more complex setups within the Automotive area.

·       You are eager to feel the Industrial heartbeat and can’t wait to join the team 

Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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