Careers

Management & Admin

Head of Market Spain

Madrid, Spain

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Head of Market Spain

“If you are passionate about people and feel excited about being part of transforming a whole industry - then keep reading!” 

We have an exciting opportunity at Polestar for someone who thrives in a fast-paced, exciting, and challenging start-up organization.

We are Polestar, an electric performance brand. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts; we innovate constantly, and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.

 

Let us describe the challenge we offer

With Polestar’s expansion into Spain this role will have strategic, operational and full profitability responsibility for the company’s activities in the market. This position is focused on establishing the exciting new Polestar brand and its retail footprint in order to drive sales and revenue, deliver an outstanding customer experience and generate sustainable profitability - therefore this crucial role will manage the Sales & Marketing, Network and Customer Service operations as well as the support functions.

The Role

Polestar Spain will be an extension of Polestar headquarters in Sweden. The primary purpose of the market function is to both inform the global strategy and then drive successful implementation in the local market.

 

Core Responsibilities

To establish and manage overall Polestar operations in the market, combining strategic and operational leadership in order to ensure the best use of people and resources to reach the goals set by Polestar HQ.  You will work closely with Polestar HQ in developing and executing the global Polestar strategy, ensuring appropriate market- and voice-of-the-customer input. You will report directly to Polestar’s global Head of Sales. You will also:

  • Ensure all local market objectives / KPIs are owned and delivered by the team.
  • Lead the brand’s sales and marketing functions, delivering creative commercial initiatives and effective advertising campaigns, managing sales performance, customer satisfaction, profitability and brand image in order to achieve volume, quality, customer satisfaction and profit targets.
  • Manage the Polestar retail function (Polestar Spaces and/or Destinations) and deliver a world class & differentiated retail experience. Work closely with the retail team and Polestar HQ stakeholders to shape and deliver the Polestar retail proposition.  
  • Work closely with the Customer Care Centre to ensure that Polestar prospects and customers receive outstanding support at all times. Ensure that all elements of the Polestar ownership experience are delivered.
  • Develop and manage strong relationships with journalists, press agencies and external PR stakeholders in order to strengthen the Polestar brand and product awareness in the market.


Do you fit the profile?

You should be driven, proactive, and see the value in collaboration and innovation. You should be excited to get in on the ground floor, helping to create and develop a company that will act as an inspiration for the rest of the industry.

You should be willing to try innovative and unorthodox solutions in order to deliver a seamless brand experience, both digitally and physically. Operationally and strategically you should be a strong and consistent performer, with exceptional leadership skills.

We seek an experienced leader with local Spanish connections.

 

Critical Competencies for Success                                                        

Leadership Skills 

The ideal candidate should be a role model with strong leadership behaviours and values.

Create meaning / Customer focus

Able to translate the “bigger picture” and communicate this in an engaging way which allows other managers to cascade further and execute. Broad understanding of the market, brand and competitors and the drive to go beyond market expectations. Strives to exceed internal and external customer needs and expectations.

Show courage / Make things happen and innovate

Able to delegate responsibility and take accountability. Is not afraid to raise and discuss difficult issues and to take tough decisions. Removes obstacles and enables action by encouraging active participation and using effective communication. Encourages creativity, fosters and rewards innovation and delivers new solutions that capture new market opportunities.

Believe in people / Challenge and support

Shows trust in people’s potential, shows integrity and engages team members by having empathy and understanding on how to create good relationships. Challenges and supports teams and individuals to stretch themselves outside their own comfort zone to reach new heights and recognise and celebrate success. Provides honest feedback to enable improvement.

Management Skills 

Candidate will have a track record of improving both top and bottom line performance.  He/she will be an effective motivator of his/her own organisation, communicating openly and honestly but in a very positive light.  He/she must be effective as a member of the commercial operations management team.

Commercial Capabilities 

The ideal candidate will bring a balance of capability across product development, brand strategy, network development, marketing / advertising and sales operations.  He/she will have demonstrated an understanding of when and how to pull which lever and will have been effective across the mix of sales and marketing tools. To execute central initiatives will require strong strategic and tactical capability at the local level. Good strategic understanding of the general commercial environment and potential changes and trends in the future in the local market.

Execution Orientation 

In addition to strong commercial capabilities, the ideal candidate will also be an effective executor, focusing on executional excellence and efficiency.  He/she will ensure that the Polestar organisation is lean and focused on operational excellence in everything it does.

 

At Polestar, the sky is the limit.


Is this you?

If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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