Careers

Customer Experience and Service

Communication Lead – Customer Care

Gothenburg, Sweden

Apply now

Communication Lead – Customer Care


Let us describe the challenge we offer

A new position within our Polestar family, where you will lead the communication within our Global Customer Care team. Here, you will become a crucial part in communication sharing to align departments, our markets, Customer Relationship Centers (CRC) and importers with needed information on projects, trends and releases. This will also include managing the tone of voice within Customer Care and supporting in developing communication via Knowledge Articles and Support sites. 

This position is located at our HQ in Gothenburg, Sweden.

 

What you’ll do

This position will entail valuable communication management and collaboration with internal departments such as PR, Marketing, development teams to assure timing of information sharing towards Customer Care. 

You will also have a supportive role to our Community Management team with adjusting the communication to customers and help develop Knowledge Articles and FAQ content for the support sites.

Who you are

In order to succeed in this role, we believe that you have great communication skills and have a customer centric mindset. You have a bachelor’s degree in a relevant field with invaluable communication experience through information gathering, developing customer communication and communicating effectively in an international environment.

Fluent written English skills are an absolute must in this role as you’ll be shaping content for many other colleagues to rely upon.

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale up phase you thrive by working in a fast-paced environment.


Polestar - the guiding star.

We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.

At Polestar, the sky is the limit.

 

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

Data Privacy Counsel

We have an exciting opportunity at Polestar for a data privacy counsel who can work within a fast-paced and challenging start-up organization. You will play an important role in the Polestar team.

Date
Category
Legal
Location
Gothenburg, Sweden

Data Privacy Counsel

We have an exciting opportunity at Polestar for a data privacy counsel who can work within a fast-paced and challenging start-up organization. You will play an important role in the Polestar team.

29.06.2021
Legal
Gothenburg, Sweden
Polestar © 2021 All rights reserved