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Customer Experience and Service

Technical Specialist - Customer Care (EMEA & North America)

Gothenburg, Sweden

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Technical Specialist - Customer Care (EMEA & North America)


Polestar is now looking for an EV nerd with a customer centric mindset with great communication skills and eagerness to support our valuable customers.

Let us describe the challenge we offer

We now offer a new opportunity for you to join our Global Customer Care Team as a Technical Specialist, with a third-line escalation role to support markets and Customer Relationship Centers (CRC) in EMEA and North America. In this position, you will solve customer cases that require deeper technical knowledge and product understanding.

The position is located at our HQ in Gothenburg, Sweden and will be a part of our Global Customer Care Team.

What you’ll do

In this position, you will provide valuable expertise when deeper product and/or technical knowledge is required in our customer queries. In collaboration with HQ Quality team, you will also ensure that information on potential quality matters are aligned with the Quality team. Further on, based on knowledge of raised customer queries, you will provide input for our Knowledge Articles.

You will also be responsible for:

  • Support in Over The Air updates to the cars
  • Support in Road Side Assistance related topics within Customer Care
  • Manage escalations from markets and CRCs regarding Polestar 1 cases

 

Who you are

We are looking for an EV nerd. To be a great fit for this position, it is of great importance that you have deep knowledge within cars and technology. We are looking for someone with a hands-on attitude who is exceptional at customer support. You are a proactive problem solver and challenges motivates you!

Further on, it is meritorious if you have the following:

  • Additional language skills
  • Experience working with external suppliers

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale up phase you thrive by working in a fast-paced environment.


Polestar - the guiding star.

We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.

At Polestar, the sky is the limit.

 

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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