Digital & IT

Digital Product Manager – Customer Acquisition and Services

Mahwah, NJ, USA

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Digital Product Manager – Customer Acquisition and Services

At Polestar we don’t just drive innovation in our cars – our entire business model is different from our competitors. We are looking for a self-motivated candidate who is excited to embrace the mission of a fully digital customer journey, combining their competency in development, product ownership and project management. The selected Product Manager will be a central member in establishing customer and retailer solutions, reporting to the Head of Digital, Polestar North America. Do you want to be part of creating future digital services around electric vehicles, push boundaries and explore new ideas and technologies?


About the North American Digital Team

The Polestar North American Digital team is responsible for the design, development, launch, and optimization of both D2C and B2B digital solutions, leveraged across the various customer channels for both Retail and Fleet customers within the United States and Canada. The Digital team works with only the best-of-breed of technology, combining bespoke digital solutions with industry leading 3rd party technologies.

What you’ll do

  • Manage and own Polestar North America customer acquisition and interactions digital products, including experience, salesforce CRM, sales tools, customer acquisition tools and Polestar retail digital experience
  • Facilitate the vision and goals for the product area, aligned with business and digital strategy
  • Support local marketing, sales and customer service business functions with technical skills acting as a liaison between business needs, third parties and global resources
  • Oversee the development and design of digital products from inception to launch, directly managing digital leads, teams and vendors
  • Capture and maintain digital product requirements for North America sales-to-delivery solutions, including the capabilities performed by retailers and third parties
  • Ensure solutions launched are supported and technically sustainable according to Polestar architecture strategies
  • Maintain digital product backlogs and roadmaps, communicating updates to stakeholders
  • Secure alignment with the brand digital guidelines and development delivered by digital agencies
  • Track and measure the product area’s performance health through OKRs and KPIs

Who you are

  • Demonstrated leadership in digital development (8+ years) including product or project management
  • Deep understanding of industry trends and customer needs, ability to create a value proposition and vision for the domain's product group
  • Solid experience building and operating large (high volume) web applications or websites
  • Experience leading and coaching high performing digital teams towards a common goal 
  • Experience in agile ways of working and DevOps is a must, as well as strong skills of maintaining and prioritizing a backlog
  • Strong analytical skills to direct a product area toward the right decisions in the shortest possible time
  • Bachelor’s Degree in software engineering, computer science, information systems or equivalent  

You Are

  • Customer-oriented
  • Self motivated
  • Comfortable rolling up your sleeves to understand complexity and ambiguity
  • Well organized with excellent collaboration and communication skills
  • Interested in building the company and its reputation.


Polestar - the guiding star.

We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.

At Polestar, the sky is the limit.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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