Digital & IT

Digital Lead, Order Management

Gothenburg, Sweden

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Digital Lead, Order Management


Hi there, we are currently looking for a Digital Lead, Order Management to join our team. 

If you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner and driver. The thrill of driving the car, the digital experience of buying, owning and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference. 

About the Digital Commerce Domain and Checkout, Order, Delivery Product Area

The Digital Commerce Solutions Domain within the Digital Department is responsible for the delivery of direct-to-consumer digital solutions to be consumed by the different customer journeys for both Retail and Fleet customers. The domain leverages a best-of-breed of technology, combining bespoke solutions with commercial technologies. The domain plays a critical role in enabling Polestar's direct-to-consumer/company model at scale and constantly evolving into future business models.

Product Area Checkout, Order, Delivery - is responsible to develop and optimise the Digital Products needed for the customer to as effortlessly as possible buy a Polestar. It includes the customer experience for Checkout, all aspects of finalising the sales and preparing for registration and delivery. It also includes Polestar's internal systems to handle Order Management for which we now are seeking a Digital Lead.

About the role

The Digital Lead owns the vision and the roadmap for the digital team, and is accountable for planning & execution. They are also accountable for specific business KPIs, and responsible for ensuring capacity demand and supply matching is upheld, on a long-term and sprint-basis. They work closely with their team to ensure business value and user feedback is translated into new developments when necessary. Through their understanding of the market/industry, customer needs and their tech savviness, Digital Leads ask the right questions and thereby steer their team in the right direction. They are also relationship builders, working alongside external and internal stakeholders to support their team in developing their digital products/services/platforms

Key responsibilities/activities 

  • Setting the vision for the Digital Team, and communicates this effectively to the team members as well as stakeholders outside the team and Digital Product Area
  • Collaborating with e.g., Digital Strategy team (under Deputy CDO/CTO), Head of Domain and Digital Product Manager (DPM), to ensure the overarching Digital vision and solutions align with the team's strategy and requirements
  • Setting the end-to-end output strategy, from inception to production, for the team's digital products/services/platforms
  • Setting prioritization in terms of capacity, including flagging change in resource needs to DPM
  • Responsible for following up on team-level KPIs and OKRs, and if needed steer the team's direction to meet set KPIs/OKRs
  • Supports the DPM in budget-planning for the Digital Product Area

Desired expertise and skills:

  • Proven track record of performing in a similar role, with demonstrable skills of leading teams towards a product vision in an agile setting
  • Strong experience and understanding of working with Order Management products/solutions
  • Strong collaborator with cross-functional teams from tech, design, and business
  • Excellent listener and strong communication skills to be able to create trust and convey complex ideas and alternatives to the team and all stakeholders in different areas (such as Marketing, Sales, Finance, IT)
  • Experience with the direct to consumer sales model
  • Understanding and knowledge of various roles within an automotive organization and how they interact with the digital product offering

Personal qualities

  • Passion to challenge the status quo, find new solutions and drive out of the box ideas – loves and embraces change
  • Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
  • Not afraid to “roll up the sleeves” and seeks to go outside the comfort zone to learn – pushes teams to do the same
  • Strong stakeholder management skills & ability to adapt quickly to changes in priorities
  • Empowers others to fail, learn, and grow
  • Experimental mindset to drive innovation
  • Great listener who is keen to gather and use input from the team

Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

At Polestar, the sky is the limit.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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