Customer Experience and Service

Technical Operations Specialist - Southern California

Los Angeles, United States

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Technical Operations Specialist - Southern California

Technical Operations encompasses Service Point Technical Support as well as Technical Training, and therefore you will be responsible for supporting the Polestar service point network with technical expertise, knowledge transfer, assistance leading to case resolution while providing a world class training environment to develop Service Point technicians.


What you'll do:

  • Manage the intake and timely handling of Vehicle Reports from Polestar service point technicians
  • Research all information and data, document all details, analyze the problem from multiple perspectives while providing prompt responses with recommendations on further diagnosis and/or resolution
  • Provide assistance via remote diagnostic tools
  • Provide on-site diagnostic support and knowledge transfer at the service points
  • Provide remote support to mobile service technicians
  • Perform inspections and create field reports
  • Track trends for Product Follow-Up Engineers
  • Train and maintain competence for Service Point technicians
  • Develop training courses to grow skilled and knowledgeable Polestar technicians
  • Provide service points with action items for continuous workshop facility and process improvements


Who you are:

  • You have 5+ years of experience as a Master Technician.
  • You understand the needs of a premium customer within a retail environment
  • You understand how to communicate and negotiate with retailer employees and customers
  • You hold current ASE certifications, including L1 and L3
  • You have extensive automotive diagnostic knowledge in FlexRay, CAN, and hybrid/electric propulsion
  • Drive and determination to work in an evolving, ever changing environment
  • You will hold an eye for detail
  • This role requires 50-60% overnight travel throughout North America
  • Customer oriented
  • Self-motivated
  • Innovative
  • Able to remain flexible and positive
  • Able to think outside of the box

 Polestar - the guiding star.

We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.

At Polestar, the sky is the limit.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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Want to work with the digital work environment of all end-users at Polestar?

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