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Digital & IT

Service Owner - Managed Workstation & Mobility

Gothenburg, Sweden

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Service Owner - Managed Workstation & Mobility

We are currently looking for a Service Owner, internally called Technical Lead, to join our team

If you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference.

Digital Workplace enables a digital work environment of the end-user working equipment such as computers and phones. Driven by business needs and the vision of an easy to use, high performance, and modern end-user experience. Maintaining the digital equipment for the Enterprise used by teams at Polestar in their everyday work to ensure an efficient and collaborative workplace.

About the role

As the Technical Lead, you will be responsible for the execution of deliverables and roadmap for a digital service. You will also translate business objectives set by Digital Lead and Digital Product Manager into technical deliverables and features, as such, the TL is an executor and the visionary force behind the technical solution, working closely with Solution Architects, Software Engineers, UX/UI Designers, and Quality Assurance/Testers to deliver new or updated digital services.

The Technical Lead for Managed Workstation & Mobility is responsible for daily execution and planning within the Managed Workstation & Mobility team. You'll continuously improve the service area by securing and developing the running service for solutions within the area of Managed Workstation & Mobility. Such as, drive the global client and mobile migration, make sure that the managed workstation & mobility architecture and design fit the technical infrastructure and the overall architecture. Manage the lifecycle of devices used at Polestar and secure efficient IT asset management.

What you will do

- Be responsible for daily execution and planning within the digital team, including; coordinating and delegating the team's responsibilities (requirements, architecture, deliveries, quality etc.) and working proactively with removing obstacles to team deliverables

- Be Responsible for highlighting resource needs to the Digital Lead (e.g., recruitment needs)

- Setting the Digital Product's technical direction with the business vision and objectives in collaboration with the Solution Architect and aligning this with the Digital Lead

- Mentoring and coaching for the Digital team members, partially by being hands-on and engage in the development of the digital service

- Thought partner for the Digital Lead in feature creation and acceptance criteria, and communicate trade-offs effectively with various competence groups (Service Designers, UX/UI Designers, Software Engineers, etc.)

- Supporting the team in problem-solving, balancing priorities, and clarifying trade-offs

- Establish/organize your team's development process, including elements such as releases, product demos, end-user training, and workshops

Who you are

· Project management experience desired

· ITIL Foundation experience with ITIL based Service Delivery

· 3+ years of experience in information technology or a business function related to Digital Workplace

· Experience managing teams of IT resources

· Experience with setting up and managing global Digital managed services

· Experience managing distributed and global client and application operations

· Experience defining Digital strategy / roadmaps

· Experience improving operational processes and reducing TCO

· Have proven knowledge of standard concepts, practices, and procedures within the relevant area of business

Personal Qualities

· Must be able to communicate effectively with resources at all levels of the Polestar organization

· Excellent written and oral communications skills

· Must be able to think logically and independently and solve complex problems in the assigned area of responsibility

· Are a person with a problem solving and service-minded attitude

· Have a strategic mindset with the “big picture” view

· Are a good communicator in English and carry natural credibility and authority

Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

At Polestar, the sky is the limit.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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Date
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Location
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