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Digital & IT

Business Analyst - Customer Acquisition & Services

Göteborg, Sweden

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Business Analyst - Customer Acquisition & Services

We are currently looking for a Business Analyst to join our team!

If you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference. 

 

The Customer Acquisition and Services Domain

In the domain of Customer Acquisition and Services, we deliver digital solutions that enable the acquisition of new customers and services to existing customers. Our primary goal is to provide our customers with a first-class experience in both the physical and digital touchpoints. The domain leverages a best-of-breed of technology, combining bespoke solutions with commercial technologies. The domain is a key enabler of Polestar's overall strategy as a Direct-to-consumer brand and the increasingly important aftermarket business. 

 

About the role 

As a Business Analyst, you will ensure that business and customer perspectives are addressed, eliciting information to enable delivery. You will work closely with the team to ensure alignment and cross-functional collaboration. You will also work as a liaison among different stakeholders in order to understand their viewpoint, to ensure close alignment among stakeholders and the vision set by the Digital Lead.  

In addition, this role provides context around market, competitive intelligence and customer needs and pain points, to help the team define the work at hand. As such, you will play an important role in ensuring the team is aligned, especially across competence areas 

 

What you will do 

  • Supporting your team with executing on the Digital Team strategy, through providing fact-based analysis of the business/digital environment for the specific digital product/service/platform, by utilizing information gathered from a variety of resources and channels 
  • Driving an MVP mindset across the team, by helping the team defining minimum value and user-testable outputs 
  • Be responsible for supporting the creation of business requirements and user stories, for example by helping the team clarify acceptance criteria 
  • Creating and maintaining Business Analyst artifacts, and ensures these are of high quality so that they contribute to the overall quality of the digital product/service/platform 


Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

At Polestar, the sky is the limit.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Technical Lead - Digital Worklife / Digital workplace

Want to work with the digital work environment of all end-users at Polestar?

Date
Category
Digital & IT
Location
Göteborg, Sweden

Technical Lead - Digital Worklife / Digital workplace

Want to work with the digital work environment of all end-users at Polestar?

09.07.2021
Digital & IT
Göteborg, Sweden
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